Terms of Service

Effective Date: September 27,2025

These Terms of Service apply to all clients booking services with The Holiday Edit NYC, a gift wrapping, pickup & delivery service operating exclusively in the Upper East Side, NYC. By booking with us, you agree to be bound by these Terms.

Services & Scope

  • The Holiday Edit NYC provides gift wrapping, styling touches (ribbon, tag, theme embellishments), pickup & delivery to your location in the Upper East Side.

  • We provide all wrapping materials: paper, ribbons, tags, embellishments. You may provide your own upon request.

Booking, Payment & Deposits

  • Clients select a bundle up to 10, 20, or 30 gifts, choose a wrapping theme/collection, and pick a pickup date & time, at the time of booking.

  • A 50% deposit is required upon booking to reserve services.

  • The remaining balance is due upon delivery of wrapped gifts unless otherwise agreed.

  • Payment is processed through third-party payment processors; by booking, you authorize us to charge the deposit and subsequently the balance.

Scheduling & Availability

  • All services are seasonal (typically November-December) and limited in availability. Services are booked on a first-come, first-served basis.

  • We reserve the right to decline or reschedule bookings if materials are unavailable, or if booking conflicts arise.

  • If we must cancel or materially change your order, we will inform you and, where applicable, refund your deposit.

Gift Intake, Condition & Client Responsibilities

  • At pickup, all gifts should be ready for transfer: wrapped or unwrapped, placed securely for us to transport.

  • Clients must disclose any fragile, perishable, or high value items (over a certain value, e.g. $[Insert Threshold]) in advance.

  • We photograph each gift, catalog it (assign Gift IDs), and use tamper-proof coding or stickers. Client signs intake confirmation.

  • We are not liable for pre-existing damage or defects, or damage resulting from insufficient packaging disclosed in advance.

Loss, Damage & Liability

  • The Holiday Edit exercises reasonable care in handling and transporting client property. At pick-up, a written and photographic log will be created to document each item’s condition. This log serves as the agreed record of the state of items entrusted to us.

  • We accept no responsibility for pre-existing damage, defects, or wear present at the time of pick-up, as documented in the log. In the event of damage to, or loss of, an item while in our possession, our liability is limited to the lesser of (i) the actual cost of replacement or repair, or (ii) $150 per item, not to exceed $500 per order. Items with a declared value above $150 must be disclosed at the time of pick-up, and we reserve the right to decline responsibility for undisclosed high-value items.

Pricing & Errors in Descriptions

  • Prices, themes, and images are subject to change. We strive to maintain accuracy, but actual paper colors, ribbons, or embellishments may differ slightly from photographs.

  • If an error is made in your order description on our part, we will notify you and endeavor to correct at no extra cost.

Cancellation & Refunds

  • Clients may cancel 7 or more days before pickup for a full refund of deposit.

  • Cancellations less than 7 days before pickup are non-refundable.

  • If you miss the scheduled pickup window without notifying us, deposit may be forfeited or reschedule fee may apply.

Intellectual Property & Content Use

  • All photos, logos, website content, graphics used by The Holiday Edit NYC are our property.

  • By booking, you grant us a license to use photos of the wrapped gifts and final arrangements for marketing, social media, portfolio, etc., unless you explicitly opt out in writing.

  • Client content (e.g. gift list, personalization notes) remains private and confidential unless consent is given.

Changes to Terms

  • We may update or modify these Terms from time to time. The effective date will be updated. Continued use of our service constitutes acceptance of the revised Terms.

Governing Law & Disputes

  • These Terms are governed by the laws of the State of New York.

  • Any disputes will be resolved in the courts of New York County.